Return and Replacement Policy

💥 If your order arrives and is not as described on the website, we promise to fix it — NO NONSENSE.

🔍 Quick Summary  -

🟦 7-Day Window – You can request a return or replacement within 7 days of delivery.
🟩 Eligibility Shown on Product Page – Every product clearly displays:
Return + Refund / Return + Exchange / Exchange Only / Non-Returnable
🟨 Refunds:

  • Prepaid → Original payment method

  • COD → Lifetime Store Credit
    🟪 One return or replacement allowed per order ID
    🟥 Unboxing video is mandatory for ALL requests
    🟦 Logistics fee applicable for returns/exchanges
    🟧 Pickup attempted twice only
    🟫 Partial COD advance (PPCOD) is non-refundable
    🟥 Warranty handled as per brand policy

📘 1. Eligibility – Check Before Ordering

Below the Add to Cart button, each product shows one of these labels:

  • Return + Refund Available

  • Return + Exchange Available

  • Exchange Only

  • Non-Returnable / No Exchange

👉 Always check this before placing an order.

📄 2. Return & Replacement Window (7 Days)

Request must be submitted within 7 days from delivery.

👉 Return/Replacement Form:
https://bit.ly/sparify-returns

✔ Requirements:

  • Product must be unused, uninstalled, and unaltered

  • All packaging, tags & accessories must be intact

  • Unboxing video is compulsory

  • Only one return/exchange per order ID

🚚 3. Logistics Charges (Automatically Applied)

(Colour-coded table for clarity)

These apply for:

  • Change of mind

  • Wrong size ordered

  • Exchange for other products

  • Return + refund (customer preference)

🟩 FREE when:

  • Wrong product received

  • Damaged product received

📊 Logistics Fee Table

Product Value Logistics Fee
Below ₹999 ₹150
₹1,000 – ₹2,500 ₹200
₹2,501 – ₹5,000 ₹350
₹5,001 – ₹10,000 ₹550
₹10,001 – ₹15,000 ₹1,000
Above ₹15,000 10% of Order Value

➡️ Auto-deducted during refunds or charged upfront during product exchange.

🚚 4. Pickup Process

  • Reverse pickup will be attempted twice.

  • If unsuccessful (customer unavailable / phone unreachable / area not serviceable),
    ➝ You must self-ship the product to Sparify’s warehouse.

  • Reverse pickup availability depends on your pincode.

💰 5. Refund Policy

🟢 Prepaid Orders

Refund is processed to the original payment method after QC.

🟡 COD Orders

Refund is provided as Store Credit Code:

  • Lifetime validity

  • No expiry

  • Can be used anytime

❌ COD convenience fee is non-refundable.

🟠 PPCOD Orders (Partial COD)

The advance amount paid at checkout is NON-REFUNDABLE.
This is clearly mentioned at checkout.

🟥 6. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Headlamps

  • Electrical & electronic components

  • Spark plugs

  • Fuel system parts

  • Fiber body parts

  • Performance parts

  • Pre-order items

  • Helmet visors / internal parts

  • Any item marked “Non-Returnable” on product page

👉 Eligibility is always visible before ordering.

⚠️ 7. When Return/Exchange Will Be Rejected

Sparify reserves the right to decline if:

  • Product is used, installed or altered

  • Marks, scratches, installation damage found

  • Packaging/tags/accessories missing

  • Unboxing video unclear or missing

  • Issue not visible in provided proof

  • Returned item doesn’t match the issue reported

🛠️ 8. Warranty Claims (Brand Wise)

Warranty is brand-controlled, not Sparify-controlled.
Sparify acts as a facilitator.

🟦 A. Brand-Handled Warranty (Most Brands)

Customers can raise complaints directly on:

  • Brand website

  • Brand WhatsApp

  • Brand service portal

Process:

  1. Upload Sparify invoice

  2. Share issue video/photos

  3. Brand inspects → decides repair / replacement / rejection

➡️ Sparify can help escalate if brand delays.

🟧 B. Sparify-Handled Warranty (Some Brands)

If brand requires physical inspection:

  • Customer ships the product to Sparify (cost borne by customer)

  • Inspection timeline: 15–20 days

  • Brand may:

    • Repair

    • Replace

    • Return same item (if no issue found)

After closure:

  • Sparify ships final product back free of cost.

🟥 C. Important Warranty Notes

  • Decision is fully brand dependent

  • Replacement is not guaranteed

  • Installation damage or wear & tear is not covered

  • Missing video proof may lead to rejection

💬 Need Assistance? We’re Here.

Whatsapp - +91 8105003848
📧 support@sparify.co
⏰ Mon–Sat, 10 AM – 7 PM